Refund Policy
Transparent, straightforward protection for all CARFOX customers.
100% Refund Guarantee: No Records Found
If our database query returns no vehicle history records for your submitted VIN, you are automatically entitled to a complete 100% refund of the amount charged for that report.
1. When Refunds Apply
- Record Not Found: The vehicle history query completes without finding records in participating registry databases.
- Technical Fulfillment Failure: A report could not be compiled or delivered due to an unresolvable server or provider error.
- Duplicate Billing: Any verified duplicate charge will be refunded promptly upon discovery.
2. Delivered Digital Reports
Because vehicle history reports are digital data products with immediate fulfillment costs incurred upon report delivery, reports that are successfully compiled, verified, and delivered to your portal are non-refundable once delivered.
3. How to Request a Refund
If you believe your order qualifies for a refund, simply email our customer support team:
Email: support@carfox.com
Required Information: Order Number (e.g. CFX-...) and the Vehicle VIN.
Processing Time: Most refunds are reviewed and processed within 24 to 48 business hours.
4. Refund Method
Approved refunds are returned directly to the original payment method used during checkout. Depending on your bank or card issuer, the credited funds typically appear within 3–7 business days.